After you buy
We should not hand you the keys and wave goodbye
A trailer is the easy part. Knowing what to charge, how to get booked and what to do when something goes wrong at an event is the business.
We have run one or two of these ourselves since 2015, depending on the season.
There are more than a hundred owners ahead of you in four countries.
From the day you order to your first booking
Six things happen, and none of them cost extra
Before delivery: your trailer gets photographed
A professional shoot before it leaves us, so you start with real images of your own unit instead of borrowing ours.
Only if you ask: we can build your website
Ask for it and we will build you your own site, in your branding, ready to take bookings from day one. Not a page on ours. It is never built unless you ask, so tell us during the build if you want one.
Handover: we train you on the rig
Power, screens, consoles, lighting, sound, and what to check before every event. In Tampa if you come to us, by video call and recorded walkthroughs you keep if you would rather not travel. Either way you finish able to run it alone.
Handover: we train you on the business
Pricing, marketing, social, where the bookings come from and which events are worth chasing.
Ongoing: you can still call us
Technical questions go to the people who built your trailer, on the phone or by email during the week. Not a call center, not a ticket queue.
Ongoing: other owners
More than a hundred units running in four countries. Somebody has already solved whatever you have run into. If you want references, ask. We can usually put you in touch with owners.
The whole build sequence before that: from first call to delivery day.
What a manufacturer owes you
After the invoice clears
Most of this industry treats the handover as the finish line. We were owner-operators before we were fabricators.
We know the first ninety days are where a new owner either builds a business or buys an expensive hobby.
- The people who answer built your trailer.
- Not a ticket queue and not an outsourced support desk. When you call during the week, you are talking to the shop that wired it, not to somebody reading a script.
- Marketing help, not a marketing upsell.
- Where the bookings actually come from, what to charge in your market, which events are worth chasing and which ones waste a weekend. Included, because a booked owner is our best advertisement.
- Photos of your unit, not ours.
- A professional shoot before your trailer leaves us. You launch with real images of your own build instead of borrowing somebody else's.
- A hundred owners ahead of you.
- More than a hundred units running in four countries since 2015. Whatever you have run into, somebody has already solved it.
- Parts you can actually source.
- We build with components you can replace locally rather than proprietary parts only we can sell you. There is no captive parts business here.
- Nothing recurring, forever.
- No franchise fees, no royalties, no support subscription. Phone and email support is part of what you already paid for.
Questions buyers ask about what happens after
Questions buyers ask about what happens after
How long does support last after I buy?
There is no expiry and no support contract. What it covers is phone and email questions to the people who built your trailer, during the week.
You bought a trailer from the people who built it, and that does not stop being true after a year.
Do you charge for the training?
No. Rig training and business training are both part of the handover, whether you take it in Tampa or remotely. You finish able to run the unit alone and with a plan for getting booked.
Will you really build me a website?
If you ask for one, yes, with your own branding rather than a page on ours.
It is only built on request, so if you do not ask for it during the build you will not get one.
What if something breaks at an event?
We are here during the week, and we are not available at weekends. The honest answer is that a Saturday problem is one you need to be able to handle.
That is what handover training is for. It is also why we build with components you can replace locally rather than proprietary parts only we can sell you.
Most issues are power, a loose connection or a setting. Call us on the next working day and the person who answers built your trailer.
Can I talk to current owners before I buy?
If you want references, ask. We can usually put you in touch with owners.
What happens the day it arrives?
We set aside a full day at our facility in Tampa, Florida, and it typically takes a few hours before you are comfortable. Most owners come to Tampa for handover day, hitch up and drive home.
Plenty do not, and that is fine. If you would rather not travel, we do the training remotely with video calls and recorded walkthroughs you keep.
Either way the balance and the title change hands at handover. If you have arranged transportation for the trailer, we help coordinate it, at your cost.
What happens when something breaks?
Call and ask. It is a fair question and we have a real answer.
Ask it before you buy, of us and of everyone else you are talking to.